Maltego Support Widget

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Type of support required

<div class="control-group ticket_section">
                 <label class=" required control-label cf_tech_support_product_879168-label " for="helpdesk_ticket_cf_tech_support_product_879168">Product</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_tech_support_product_879168_3010000148450" name="helpdesk_ticket[custom_field][cf_tech_support_product_879168]"><option value="">...</option>
<option value="Maltego Data (fka Transform Hub)">Maltego Data (fka Transform Hub)</option>
<option value="Maltego Graph (fka Maltego Desktop)">Maltego Graph (fka Maltego Desktop)</option>
<option value="Maltego Search (fka OSINT Profiler)">Maltego Search (fka OSINT Profiler)</option>
<option value="Maltego Monitor (fka Public Sonar)">Maltego Monitor (fka Public Sonar)</option>
<option value="Maltego Evidence (fka SNH Titan/Classic)">Maltego Evidence (fka SNH Titan/Classic)</option>
<option value="Maltego On-Premise Servers">Maltego On-Premise Servers</option>
<option value="Transform Development">Transform Development</option>
<option value="Other/Miscellaneous">Other/Miscellaneous</option></select><div class="level_2"><label class="required">Issue Type</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_tech_issue_type_879168_3010000148450" name="helpdesk_ticket[custom_field][cf_tech_issue_type_879168]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_tech_support_product_879168_3010000148450').nested_select_tag({"data_tree":[["Maltego Data (fka Transform Hub)","Maltego Data (fka Transform Hub)",[["I can't see/install Hub items","I can't see/install Hub items",[]],["I am getting errors running Transforms","I am getting errors running Transforms",[]],["I am not getting the expected results","I am not getting the expected results",[]],["I have an issue with my Data credits","I have an issue with my Data credits",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Maltego Graph (fka Maltego Desktop)","Maltego Graph (fka Maltego Desktop)",[["I need help installing/Starting Graph","I need help installing/Starting Graph",[]],["Graph is slow/not responding","Graph is slow/not responding",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Maltego Search (fka OSINT Profiler)","Maltego Search (fka OSINT Profiler)",[["I am not getting the expected results","I am not getting the expected results",[]],["I have an issue with my credits","I have an issue with my credits",[]],["I am facing access issues","I am facing access issues",[]],["I get an error/found a bug","I get an error/found a bug",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Maltego Monitor (fka Public Sonar)","Maltego Monitor (fka Public Sonar)",[["Alerts","Alerts",[]],["Dashboards","Dashboards",[]],["Case","Case",[]],["Knowledgebase","Knowledgebase",[]],["Library","Library",[]],["Login","Login",[]],["Message Stream","Message Stream",[]],["Reports","Reports",[]],["Sources","Sources",[]],["User Management","User Management",[]],["Wizard","Wizard",[]],["Data Consumption","Data Consumption",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Maltego Evidence (fka SNH Titan/Classic)","Maltego Evidence (fka SNH Titan/Classic)",[["I need help installing/Starting Evidence","I need help installing/Starting Evidence",[]],["I am getting errors working with Evidence","I am getting errors working with Evidence",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Maltego On-Premise Servers","Maltego On-Premise Servers",[["I need help activating a Server","I need help activating a Server",[]],["I need help installing a Server","I need help installing a Server",[]],["I am facing network issues","I am facing network issues",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Transform Development","Transform Development",[["Local Transforms","Local Transforms",[]],["I am using pTDS","I am using pTDS",[]],["I am using iTDS","I am using iTDS",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Other/Miscellaneous","Other/Miscellaneous",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"3010000148450","subcategory_id":"helpdesk_ticket_custom_field_cf_tech_issue_type_879168_3010000148450"});
//]]>
</script>
            </div> 
                </div>

<div class="control-group ticket_section">
                 <label class=" required control-label cf_account_lvl1_category_879168-label " for="helpdesk_ticket_cf_account_lvl1_category_879168">What is the issue about?</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_account_lvl1_category_879168_3010000148451" name="helpdesk_ticket[custom_field][cf_account_lvl1_category_879168]"><option value="">...</option>
<option value="Maltego ID/CE account">Maltego ID/CE account</option>
<option value="I want to delete my account and data">I want to delete my account and data</option>
<option value="Legacy Maltego Desktop License key">Legacy Maltego Desktop License key</option>
<option value="Legacy Maltego Monitor (Public Sonar) Account/License">Legacy Maltego Monitor (Public Sonar) Account/License</option>
<option value="Other/Miscellaneous">Other/Miscellaneous</option></select><div class="level_2"><label class="required">How can we help?</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_account_lvl2_category_879168_3010000148451" name="helpdesk_ticket[custom_field][cf_account_lvl2_category_879168]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_account_lvl1_category_879168_3010000148451').nested_select_tag({"data_tree":[["Maltego ID/CE account","Maltego ID/CE account",[["I did not receive the activation email","I did not receive the activation email",[]],["I have an issue with Multi Factor Authentication","I have an issue with Multi Factor Authentication",[]],["I want to reset my password","I want to reset my password",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["I want to delete my account and data","I want to delete my account and data",[]],["Legacy Maltego Desktop License key","Legacy Maltego Desktop License key",[["I want to reset my activations/License key","I want to reset my activations/License key",[]],["I want to use the key on another machine","I want to use the key on another machine",[]],["License Key does not work","License Key does not work",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Legacy Maltego Monitor (Public Sonar) Account/License","Legacy Maltego Monitor (Public Sonar) Account/License",[["Account Users Management","Account Users Management",[]],["Account Activation/Authentication","Account Activation/Authentication",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Other/Miscellaneous","Other/Miscellaneous",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"3010000148451","subcategory_id":"helpdesk_ticket_custom_field_cf_account_lvl2_category_879168_3010000148451"});
//]]>
</script>
            </div> 
                </div>

<div class="control-group ticket_section">
                 <label class=" required control-label cf_sales_lvl1_category_879168-label " for="helpdesk_ticket_cf_sales_lvl1_category_879168">How can we help?</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_sales_lvl1_category_879168_3010000148452" name="helpdesk_ticket[custom_field][cf_sales_lvl1_category_879168]"><option value="">...</option>
<option value="Quote request/Sales Enquiry">Quote request/Sales Enquiry</option>
<option value="I want to book a Demo">I want to book a Demo</option>
<option value="I require more information">I require more information</option>
<option value="I want a Trial">I want a Trial</option>
<option value="I am a reseller">I am a reseller</option>
<option value="Other/Miscellaneous">Other/Miscellaneous</option></select><div class="level_2"><label class="required">Please clarify</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_sales_lvl2_category_879168_3010000148452" name="helpdesk_ticket[custom_field][cf_sales_lvl2_category_879168]"><option value="">...</option>
</select></div><div class="level_3"><label class="required">Please clarify</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_sales_lvl3_category_879168_3010000148452" name="helpdesk_ticket[custom_field][cf_sales_lvl3_category_879168]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_sales_lvl1_category_879168_3010000148452').nested_select_tag({"data_tree":[["Quote request/Sales Enquiry","Quote request/Sales Enquiry",[["I am interested on a personal/small teams license","I am interested on a personal/small teams license",[]],["I am interested for an Enterprise/Organization plan","I am interested for an Enterprise/Organization plan",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["I want to book a Demo","I want to book a Demo",[["I am interested on a personal/small teams license","I am interested on a personal/small teams license",[]],["I am interested for an Enterprise/Organization plan","I am interested for an Enterprise/Organization plan",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["I require more information","I require more information",[["I am interested on a personal/small teams license","I am interested on a personal/small teams license",[]],["I am interested for an Enterprise/Organization plan","I am interested for an Enterprise/Organization plan",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["I want a Trial","I want a Trial",[["I am interested on a personal/small teams trial","I am interested on a personal/small teams trial",[]],["I am interested for an Enterprise/Organization trial","I am interested for an Enterprise/Organization trial",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["I am a reseller","I am a reseller",[["Quote request","Quote request",[["I need a quote for Maltego Professional","I need a quote for Maltego Professional"],["I need a quote for Maltego Organization","I need a quote for Maltego Organization"],["I need a quote for legacy plans (Pro, Enterprise)","I need a quote for legacy plans (Pro, Enterprise)"]]],["Demo request","Demo request",[["My client is interested in a demo of Maltego Professional","My client is interested in a demo of Maltego Professional"],["My client is interested in a demo of Maltego Organization","My client is interested in a demo of Maltego Organization"]]],["Trial request","Trial request",[["My client is interested in testing Maltego Professional","My client is interested in testing Maltego Professional"],["My client is interested in testing Maltego Organization","My client is interested in testing Maltego Organization"]]],["Partnership inquiry","Partnership inquiry",[["I’m interested in becoming an official partner of Maltego","I’m interested in becoming an official partner of Maltego"]]],["Other/Miscellaneous","Other/Miscellaneous",[["I need marketing material for Maltego","I need marketing material for Maltego"],["I need a legal document (MAF, NDA, etc.)","I need a legal document (MAF, NDA, etc.)"],["I need to know whether Maltego meets my client's technical requirements","I need to know whether Maltego meets my client's technical requirements"],["I want to know more about your product","I want to know more about your product"],["Other/Miscellaneous","Other/Miscellaneous"]]]]],["Other/Miscellaneous","Other/Miscellaneous",[["I am interested on a personal/small teams license","I am interested on a personal/small teams license",[]],["I am interested for an Enterprise/Organization plan","I am interested for an Enterprise/Organization plan",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"3010000148452","subcategory_id":"helpdesk_ticket_custom_field_cf_sales_lvl2_category_879168_3010000148452","item_id":"helpdesk_ticket_custom_field_cf_sales_lvl3_category_879168_3010000148452"});
//]]>
</script>
            </div> 
                </div>

<div class="control-group ticket_section">
                 <label class=" required control-label cf_billing_support_issue_879168-label " for="helpdesk_ticket_cf_billing_support_issue_879168">How can we help?</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_billing_support_issue_879168_3010000148453" name="helpdesk_ticket[custom_field][cf_billing_support_issue_879168]"><option value="">...</option>
<option value="There is an issue with my Webshop purchase">There is an issue with my Webshop purchase</option>
<option value="I want a Renewal quote">I want a Renewal quote</option>
<option value="I need an invoice">I need an invoice</option>
<option value="I want to change my plan/subscription">I want to change my plan/subscription</option>
<option value="I want to cancel my plan/subscription">I want to cancel my plan/subscription</option>
<option value="Related to Purchase Order / Remittance">Related to Purchase Order / Remittance</option>
<option value="Other/Miscellaneous">Other/Miscellaneous</option></select><div class="level_2"><label class="required">Please clarify</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_billing_support_issue_type_879168_3010000148453" name="helpdesk_ticket[custom_field][cf_billing_support_issue_type_879168]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_billing_support_issue_879168_3010000148453').nested_select_tag({"data_tree":[["There is an issue with my Webshop purchase","There is an issue with my Webshop purchase",[["Credit Card issue","Credit Card issue",[]],["I can't generate a quote/invoice","I can't generate a quote/invoice",[]],["Failed payment","Failed payment",[]],["Stop auto-renewal","Stop auto-renewal",[]],["VAT id missing","VAT id missing",[]],["Refund request","Refund request",[]],["License key undelivered","License key undelivered",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["I want a Renewal quote","I want a Renewal quote",[["I have personal license(s)","I have personal license(s)",[]],["We have an Enterprise/Organization plan","We have an Enterprise/Organization plan",[]],["I am a reseller","I am a reseller",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["I need an invoice","I need an invoice",[["I have personal license(s)","I have personal license(s)",[]],["We have an Enterprise/Organization plan","We have an Enterprise/Organization plan",[]],["I am a reseller","I am a reseller",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["I want to change my plan/subscription","I want to change my plan/subscription",[["I have personal license(s)","I have personal license(s)",[]],["We have an Enterprise/Organization plan","We have an Enterprise/Organization plan",[]],["I am a reseller","I am a reseller",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["I want to cancel my plan/subscription","I want to cancel my plan/subscription",[["I have personal license(s)","I have personal license(s)",[]],["We have an Enterprise/Organization plan","We have an Enterprise/Organization plan",[]],["I am a reseller","I am a reseller",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Related to Purchase Order / Remittance","Related to Purchase Order / Remittance",[["Purchase Order related","Purchase Order related",[]],["Remittance related","Remittance related",[]]]],["Other/Miscellaneous","Other/Miscellaneous",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"3010000148453","subcategory_id":"helpdesk_ticket_custom_field_cf_billing_support_issue_type_879168_3010000148453"});
//]]>
</script>
            </div> 
                </div>

<div class="control-group ticket_section">
                 <label class=" required control-label cf_learning_support_issue_879168-label " for="helpdesk_ticket_cf_learning_support_issue_879168">How can we help?</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_learning_support_issue_879168_3010000148454" name="helpdesk_ticket[custom_field][cf_learning_support_issue_879168]"><option value="">...</option>
<option value="Login issue">Login issue</option>
<option value="Purchase issue">Purchase issue</option>
<option value="Course issue">Course issue</option>
<option value="Certificate issue">Certificate issue</option>
<option value="How to guides">How to guides</option>
<option value="Other/Miscellaneous">Other/Miscellaneous</option></select><div class="level_2"><label class="required">Please clarify</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_learning_support_issue_type_879168_3010000148454" name="helpdesk_ticket[custom_field][cf_learning_support_issue_type_879168]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_learning_support_issue_879168_3010000148454').nested_select_tag({"data_tree":[["Login issue","Login issue",[]],["Purchase issue","Purchase issue",[]],["Course issue","Course issue",[]],["Certificate issue","Certificate issue",[]],["How to guides","How to guides",[["Maltego Graph","Maltego Graph",[]],["Maltego Search","Maltego Search",[]],["Maltego Evidence","Maltego Evidence",[]],["Maltego Monitor","Maltego Monitor",[]],["Other/Miscellaneous","Other/Miscellaneous",[]]]],["Other/Miscellaneous","Other/Miscellaneous",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"3010000148454","subcategory_id":"helpdesk_ticket_custom_field_cf_learning_support_issue_type_879168_3010000148454"});
//]]>
</script>
            </div> 
                </div>

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