FAQs

confVersion: 0.0.2
services:
  backend:
    host: localhost
    protocol: http
    port: 7111
    package: snh2-backend
    download_url: >-
      https://update.socialnetworkharvester.com/titan/p/snh2-backend/SNH2_backendinfo.json
    backend_modules_location: C:\Users\<User>\AppData\Roaming\Maltego Evidence\build\backends
    cmd: >-
      C:\Users\<User>\AppData\Roaming\"Maltego Evidence"\python\snh_python.exe
      C:\Users\<User>\AppData\Roaming\"Maltego Evidence"\build\backends\bin\snh2-backend.exe
    settings:
new_crypto: true

I no longer have an SNH Classic version, but I would like to export my existing projects as SNH Exchange format in order to import them into Maltego Evidence

SNH Classic (e.g. ".SNFN") files cannot be imported directly into Maltego Evidence. However, you can download our license-free converter here, to convert your existing projects to the new format: 

I would like to import my SNH Classic crawling profiles into Maltego Evidence, but I no longer have an active SNH Classic license

You can simply import the following file into Maltego Evidence. The survey profiles can still be found at the following location:

C:\Users\<Nutzerprofil>\AppData\Roaming\SocialNetworkHarvester\profilePackage.snhpp

Important: This only works if you have saved your survey profiles unencrypted.

No hardware IDs are displayed during licensing and my license therefore does not work

In this case, it may be that the "Powershell" command cannot be addressed on your system. We can also confirm this by sending you a debug log if required. Please make sure that the Powershell command is available:

1. Press Win + R on your keyboard.
2. Enter "Powershell".
3. A black window should open. If this is not the case, please make sure that Powershell is installed. If necessary, contact either your internal support or Freezingdata Support.

I would like to use a proxy for the update process

If you want to use a proxy for the titanium update process, you can add this as an environment variable in Windows. To do this, follow the steps below:

1. Search for "Edit environment variables for this account" in the Windows search and press Enter.
2. Create a new user variable in the "Environment variables" window that opens.